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Cape Fox Shared Services (CFSS) is seeking an experienced Tier 1 Desktop Technician to work full-time in scenic Ketchikan, Alaska. The Tier 1 Desktop Technician provides world-class support and outstanding customer experiences. The Tier 1 Desktop Technician supports the IT Manager through helpdesk support at various levels but primarily tier 1 support. The Tier 1 Desktop Technician works with non-technical end-users to obtain technical independence and ensure their ability to perform in a mission-driven organization.
Education and/or Experience
• Degree
Associates degree in Information Technology/Computer Science or equivalent relevant years of experience with some education
• Relevant Experience
2 – 3 Years of relevant experience
Requirements: Ability to work under deadline pressure, handle stress and deliver professional results Long hours and weekends may be required Strong oral communication skills, organizational skills, and attention to detail Self-motivated with minimal oversight Computer skills: Microsoft Word, Excel, PowerPoint, and Outlook, Adobe CC Perform Password Resets for various applications Provision and Deploy Technical Equipment and Employee Accounts Trouble Shooting of technical and A/V issues Skill demonstration may be required: File saves and data moves & various types of device connection Ability to provide reliable transportation to service calls at sites Ability to work overtime Proven excellent customer service skills Some travel may be required Must have the authorization to work in the United States as defined by the Immigration Reform Act of 1986.