JOB SUMMARY: The primary responsibility of the Operations Technician is to read residential and commercial customers' gas meters consumption for billing purposes.

ESSENTIAL FUNCTIONS:

• Read gas meters and record consumption for residential and commercial accounts.
• Inspect and report defective meters or related equipment.
• Complete required documentation.
• Verify readings for abnormal consumption and records reasons for possible fluctuations.
• Hang door tags for nonpayment of customer bills.
• Walk and/or drive ENSTAR vehicle to perform tasks.
• Inspect and maintain vehicle; refuel as needed.
• Perform duties related to Distribution as assigned.
• Work in a constant state of alertness and in a safe manner.
• Work in all types of weather conditions especially in cold and wet environments; may include walking through deep snow.

MINIMUM QUALIFICATIONS:

• High School Diploma or equivalent.
• Prior gas meter reading experience preferred.
• Experience in environments requiring customer service focus.
• Must be able to pass federally required initial and continuous Operator Qualifications training.
• Must possess an Alaska Driver's License and be qualified to operate a vehicle under the conditions of the ENSTAR's Driving Policy.
• Ability to pass a background, past employment, drug, and driving record screening.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Good verbal and written communication skills; ability to effectively interact with individuals within and outside of ENSTAR.
• Ability to learn and understand ENSTAR's Standard Operating Procedures (SOPs) as they relate to fieldwork.
• Ability to work independently and be self-directed.
• Knowledge/familiarity of local road system.
• Ability to interpret as-builts.
• Knowledge regarding meter sets, regulators, pressures, and piping.
• Legible handwriting and ability to accurately complete detailed paperwork.
• Proficiency in Microsoft Office and ability to learn ENSTAR's software programs (Customer Care & Billing, Mobile Workforce Management, Itron, etc.).

OTHER REQUIREMENTS:

• Must maintain a positive work atmosphere through effective interactions and communications with co-workers, customers and management.
• Must maintain a safe environment for co-workers, customers and the public through adherence to established safety standards and timely reporting of potential hazards.
• Must adhere to ENSTAR's policies and procedures related to the code of business ethics, compliance, responsible use of assets, and all applicable state and federal laws.

PHYSICAL EFFORT:

VISUAL ACUITY:

MENTAL EFFORT:

ENVIRONMENTAL FACTORS:

The statements contained in this job description are intended to describe the general content and requirements for performance of this job. It is not intended to be an exhaustive list of all job duties, responsibilities and requirements. Other duties may be assigned.